When I schedule my babysitters the week before, I also take time to send out an email to everyone who needs a makeup to look at the schedule and fill up slots. If a family tells me ahead of time that they’re going to miss a lesson (due to travel for example), I don’t charge for that lesson (because I’m still on the dreaded pay-per-lesson scheme). Previously, I did allow sickness or family emergency to be the exception. I used to offer make-ups, and limited them to 3 per year, but this meant about 100 make-ups per year! I have one parent who must have an alert for everything! I’m preparing a giant resource about group lessons for the Grow Your Studio community. A: No! ... Ms. Charlene will reevaluate each student in May to determine if the student is still a good fit for Club Piano. Especially the part about updating daily! The student forfeits the lesson? I have marked them on this handy (but long) graphic! If there is a bad enough winter, it may take longer due to multiple student makeup’s. No other activity or sport had such a simple solution. The purpose of this point isn’t to say you should give up personal time. “ As a piano bar performer I must try to play all requests. Of course, people are going to complain… you are taking away a benefit that you previously offered. Pivot 1: What Enrolment Means Your Studio Enrolment Mindset. So much easier than offering times, waiting for a response, having to offer more times, etc. BUT – I am playing with the idea of putting up a Google calendar to give THEM the opportunity / responsibility to schedule their makeup. Wi-Fi Waiting Room. I gave 14 heavy-duty tactics for increasing your lessons requests in my Facebook guide. The policy is each student can reschedule one lesson per term, no questions asked, granted they give 24 hours notice. Thanks again to everyone for your thoughts. Thanks for your great idea and being willing to share it. The following two tabs change content below. Or do you let the cancellation hang? While I was making chump change playing the piano, business men and women were buying $1000 pairs of shoes. I will need to try this out and see how I get on. 4 questions: But if there’s one thing that has convinced me that I shouldn’t do makeups, it is this: Every minute that I book with a makeup lesson represents time that is impossible to relax, unwind, and spend with my family. If you arrive early, you may wait in room 125. There are some easy piano lessons online which gives multimedia method of learn piano. I like to insert myself in the process that way. In last week’s post, I revealed the “emotional game” of makeup lessons, I have spoken at length at getting inside the minds of our customers, I have previously written that empathy is one of the best business skills that you can have, one of the best blog posts that I’ve read on the topic of piano makeup lessons, I gave 14 heavy-duty tactics for increasing your lessons requests in my Facebook guide, Everything You Need to Know About Starting a Group Lesson Program, How to Get Online Students for Your Studio, Our Guide on How to Set Your Rates for Voice Lessons, Violin Classes Folsom, CA - Mr. D's Music School, Five Things I'm Loving This Week-March 11, 2016 - Plucky Violin Teacher. So, the mother is saying that I have to accomodate her life and emotional needs at my expense – I am a servant to them!! Then, there’s no reason to even worry about makeups! Nordstrom is playing the long game. Make-up lessons are a great opportunity to work with other expert teachers, or even try another instrument! Makeup lessons will not be given for ANY reason. I created a simple Google calendar with every lesson on my calendar. I know that’s somewhat complicated, but it works. These are real concerns for the piano teacher. I once worked in a private school (2800 students) and they had 5 piano teachers in their music department. Use this calendar for scheduling makeup lessons. In the last year, my school has grown and I now have 6 other tutors and two locations. I was calling parents, emailing parents, and playing phone tag. I factor these lessons into my tuition so it works out. Thanks. 3. No call-no shows. When constructing a makeup lesson system, I wanted to keep my customers in mind. Last year, I included in the Calendar for the term: “Makeup Mondays” (a day I’ve now set aside for lesson prep, Rotary meetings, “my free day-no regular lessos”) I’ve tried to eliminate makeups except for the reasons stated in my Policy Manual (which covers all aspects of lessons for the entire term, September through July): family or teacher illness, death in the family, & inclement weather but none for school activities and vacations. I need the sheet music now, today, while it is hot and can earn me tips. This is the first time someone has EVER mentioned this! Regarding how to see your own schedule with specific students’ names, I simply created another Google calendar for myself (titled with my own name) and inserted the names of the students. Suspect the resentment I sometimes feel could be about this area of my time, my value and makeup lessons. It takes me about 15 minutes to settle into a book and I certainly can’t workout for less than 45 minutes. 5. Alex Bohrer Austin's original Cool Piano Teacher. Follow along with your teacher Joanna in the best tutorial online. CONGRATULATIONS! Some parents can’t access my calendar. This short post comes from that presentation, given at the National Conference on Keyboard Pedagogy, National Federation of Music Teachers, and other conferences. Simply Sign-up for one of our free group makeup lessons! Copy URL. See more ideas about Piano teaching, Teaching music, Piano lessons. But I want to approach it in the right way so as not to upset anyone. I assume then that you are not covering the material that you would have covered at their normal lesson… correct? Other than that, thank you so much for sharing this great idea! We don’t provide rescheduling within 24 hours for any reason, eg. I went to a no-make up lessons policy (EXCEPT for inclement weather and one summer lesson) and I still find it very hard to say no, especially if a student misses several lessons in a row. And I know my parents appreciate it, but at this point, I might as well just teach during my own time off because I am spending that time texting and calling as it is! Parents stopped chasing me down for scheduling the makeup lesson. English Grammar Lesson or Conversational English. I preserve everyone’s privacy by not including names on the calendar. C Piano Chord - Piano Chord Chart - 8notes.com. Implementing this entire system will take less than an hour. Group lessons? What I mean is that I wouldn’t send an actual group text. It doesn’t even include the names of the students involved. Make Up Sessions May Be Taken Anytime While Enrolled in Private Lessons. Have a dedicated makeup day Maybe I’m the only one that doesn’t like to give her free time to the grocery store. Your rescheduling policy sounds great, however, I have been working with Australian parents for over 7 years, and I fear they would still not be proactive in choosing a catch-up lesson time. Once you’ve done that, click “Make TinyURL!” You now have a pretty version of that link! Does that mean that all of my families must have a Google account? Piano Lessons for Every Goal. A: No, you do not need to call and notify us if your child cannot attend their regular group piano lesson. You could use this change as an opportunity to tighten up your piano studio policy at the same time. Certainly a few here and there are doable for many teachers and many teachers will decide to offer them on a case by case basis. When parents need to reschedule a lesson, they look at available spots on the calendar. Maria, perhaps we should talk by phone or email, but I have some initial thoughts: 1. I’m interested in your opinion. When you click on the individual “appointments” on the calendar… you can attach a note to the calendar. I’ve been doing this (almost exactly) for several years with Music Teachers Helper calendar. Your answers do clarify a lot for me! Yes, even piano teachers have root canals……. SGD1500 for Advanced Professional Makeup (10 x 3-hour lessons for class of 4-8 people.) The FEELING of control is actually more important to parents than actually getting their makeup lessons. I’m just curious whether you’ve encountered a similar glitch/problem with any parents and how you would recommend fixing it. Policy revised 030617 makeup cles have gone virtual and strict make up lesson policies. … Simply stop by or call our front desk at 208-882-6733 for scheduling and to sign up for your make up! I found myself utterly dumbstruck at their customer service policies. Powered by Hal Leonard Australia, TPT has grown from its modest beginnings to now becoming an invaluable resource for all piano teachers. You can see here what the calendar looks like: Whenever someone cancels a lesson, I mark the time as available / open. Are you getting bored with your lessons on how to play piano? “this is your allocated time”. Just trying to get clarified here. If the instructor misses a lesson we will provide a makeup lesson during the session. Just put together my Makeup calendar last night, and I already used it this morning! Tuition. This training included the customer service training. There is an “ice” warning for this evening and tomorrow AM. I will now show you what happened when I implemented the calendar in my studio. That’s the beauty of the calendar. That’s the beauty of it. 1. What you'll accomplish. I love making my families happy and delivering a quality service and this has really helped. I didn’t want parents to be able to edit the calendar. I have come up with several solutions to this: a. I look at attendance records and proactively email them my calendar link at the beginning of each week. If you think I’m being unfair or singling you out, please understand that I point the finger at myself first. Did you put the PUBLIC link in or did you just take the link from your navigation bar? No shows or failure to notify the school/teacher within 24 hours is considered a forfeited lesson. I love this Blog. More to come…but I’m super glad to hear that you experience less stress because of the no makeups policy! Simply look at all the available days and times and tell me which one you would like to take: * This calendar is updated frequently – if you wait to reply to this email, do check the calendar again to make sure that the spot is still available. Yes! Does this work even if you are tightly scheduled in general? I’ve stopped giving make-up lessons entirely, but most of the time, I *still* end up being on the losing side! The makeup lessons policy is a huge point of debate, frustration, and even anger in the private teaching and music school community. I’m assuming you have a Google account (either for Gmail, Google+, or Gmail). All they have to do is email me and take one of the spots that are available on my schedule RIGHT NOW. Perhaps even start a policy of having students be available to have a makeup lesson with a different teacher in the studio. There are many available makeups each week, as indicated by the terms “1 spot” or “2 spots.”. I value students’ individuality and personality and work hard to achieve student satisfaction. You want your students to know that your time is not as valuable as theirs. Metropolitan Academy of Music in Bellevue, WA 98007 The point is, if you don’t protect your time, no one else will. Am I doing something wrong? Genres: Pop. Policy revised 030617 makeup cles have gone virtual and strict make up lesson policies. I enjoyed playing for twenty hours each week. I have previously written that empathy is one of the best business skills that you can have. 3)Just curious….I have music teachers helper and was putting the open slots on that calendar so the parents could register. I never get this cramming. Sorry to hear about the flu. Dana volume_up volume_off. There are actually quite a few teachers who read this blog that do the “video makeup lesson” option. Q: Do I need to call and cancel my child’s group piano lesson? I want to be able to implement this again next Fall. No Make Up Piano Lessons. This will come out in a later post, but you have to have a “tuition schedule” in place instead of weekly lesson payment schedule in order for No Makeups to work. And what do you do for inclement weather, Wendy? If you are getting angry emails from parents about makeup lessons it means that they still feel as if it is YOUR problem to help them get their reschedules. It was simple and low stress. LEsson cancellation policy. Makeup lessons? info close. If I send a group text, that exposes everyone’s phone number. Required fields are marked *. I don’t allow makeups for “no call / no shows”. Then they want a different day, but only after 6:30. And that people who are NOT currently logged into Google are just seeing the calendar as you are intending it… but those who are logged in are actually being redirected to their own calendars. Hi Daniel – I’m reading this blog post just having cancelled my Monday and Tuesday lessons (and probably Wednesday) having come down with the flu! Great question. By Joel Owens | Submitted On March 30, 2011. Sep 12, 2020 - Lessons and Ideas for teaching piano and Keyboards. For instance, you could just build a “bonus week” into your schedule at the end where you make up any leftover lessons. Now, I have a very strong sense of justice and fairness. Sarah would just move to a group with an open slot. Learn music the fun way at Sunburst School of Music in Pittsburgh! Makeup Schedule. by Silva | Friday, February 14th, 2020 | 0 comments. Premium service = Premium prices and fantastic loyalty. The conference is fabulous! I have been considering getting rid of makeup lessons for a while. This also surprised me. I’m trying to decide if I SHOULD offer a makeup lesson. Most of my parents are very understanding and don’t seem to abuse the system I have. Music lessons are non-durable goods, meaning they are non-refundable. In this case, I asked myself what would best serve my customers while keeping hassles to a minimum – for both myself and the parents of my students? Hi Daniel, I’m finally sitting down to create my new re-scheduling Google calendar but am having huge difficulty in doing it! I’m interested in your Group Make-up lessons. It still might create a scenario where the person glued to their phone always gets the spot – but if that is the case, the others might catch on a bit and check a little more often. three lessons after the missed lesson day. Thank you for posting this. Hi Daniel, https://composecreate.com/guess-what-we-might-get-to-meet/. Whatsapp. Excellent… I’ve only worked with you a short time, but I can already feel a huge momentum shift in your studio! Makeup Schedule. Here’s the important thing… Don’t text them and ask them if they can come at “such and such” time!!!!! It puts the ball in the parents court to login to their account on MTH and view the Open Spots and from their schedule their lesson. Rescheduled lessons. Yes, these are all exact reasons why clients shouldn’t expect the teacher to give make-up lessons. Twitter. 1 Photo(s) an hour ago 6 views. Plus we could chat afterwards if need be. My old rescheduling system could not handle this increased demand. Hi Daniel, I am very experienced with makeup, but not only with makeup, with skincare as well, so you will not only be learning how to apply makeup, the best and the worst type of makeup brands and what enhances your make up, you will also be learning how to take care of your skin as well. No, I’m not talking about hype or sleazy self-promotional emails. Has been very interesting so far. Just ask Bach for help! I don’t really have to, because in this system it’s up to them to get in touch with ME. Lesson Policies for 2021 The Cherry Hill Academy of Piano & Guitar (856) 662-6855 Flat Monthly Fee Auto-Pay: All lessons are billed automatically on the 2nd day of each I really like the concept. Parents email me back and I change it on the calendar. Once again, do remember that I am pointing the finger at myself. Key: Gm. I use initials or nicknames for reminders. The policies were extremely generous. next. sickness, work, etc. Experiment with beats, melody, harmony, basslines, and song structure in your web browser. Is it possible with one piano Daniel? Those are group lessons. What better way than to accommodate them? But, we also need to change a few settings so that other people can see it (i.e., your students). Here’s a question. I feel like I’m going to run off all my clients. They email me back. I have a question: What if your schedule is completely booked? You have hit the nail on the head in identifying why! They did this with just 323 stores in the United States. They no longer feel the loss for missing lessons, and I don’t really have to do much to keep it running smoothly. Whether that’s straightening up the house, tidying up the studio, making sure the appropriate activities are out for the students, or just changing out of our comfy clothes, every time we open our door to let a student in, we have already spent a number of minutes prepping for them. Instructor: Phil. I have been looking at changing how I do make up lessons and I like the idea of using something like this. And I love that each teacher can decide for themselves. Piano Lessons In the 21 st Century: Utilizing the Internet for Make Ups Welcome to the 21st Century. As you can imagine, I field a lot of requests for reschedules and makeup lessons. And we let the teachers know up front what our policy was. I will then explain the impact that my policy and scheduling system have had on my Studio. Do not worry about the ominous warning that your calendar will become public. If you don’t guard it, then it will disappear. I only mentioned the group makeup because some teachers do that. They came in on their lunch breaks and bought $200 dress shirts. With Musicnotes I can order it, pay for it, and have it in minutes. 10 thoughts on “ Make-up lessons and your T&Cs ” Mary THOMAS 2nd December 2019 at 2:37 pm. We teachers only have to schedule one child per spot! Parents have to commit to a year’s worth of lessons. I spend way too much time trying to reschedule everything. Since Jan I have only had 8 lessons missed and I will be seeing them all during March Break with one or two exceptions. Your Calendar’s unique, identifying link will pop up in a new window. ___Cancelled Lessons and Makeup Lessons. I run a mix of group and individual classes. You'll also want to think about your long- and short-term goals, and the time you'll need to reach them. I then go and change it to unavailable (“0 open”). People might even quit. Or are they invited to another group lesson? Valerie Ramirez. It takes the previous student even longer to get out the door when there is not a student waiting. Sarah – Tuesdays 4:00 – has a school play rehearsal conflict for the entire month of April. Daniel, For planned absences, p lease give me notification of cancellation as soon as it is set. If you really want these 5 things to happen, then definitely give makeup lessons! My studio calendar is embedded in my website so families can easily see the schedule there. When you introduce something valuable to your studio, you should release it with fanfare. Without a 45 minute time slot, it would be difficult to indicate the actual times available. Gather that the no makeups policy might work well with the annual fee divided by 4 (per term). If there is a suitable time available, simply register for the time. Is it perhaps fair to say that (from the parent’s perspective) you aren’t respecting their time either? Use the “5 week” system If a student cancels or isn’t there for any reason, that’s your ‘back of house’. Even when I type in the exact name of the calendar, I have never been able to find it in a public search. Thank you for covering this topic. You could include your studio name or the initials of your studio. There are lots of things you can do that way including some of these games: https://composecreate.com/long-distance-piano-lesson-games/, I’d definitely offer this as an option. 20th Anniversary Piano Teaching Party – The Biggest Piano Event of 2020! Make Up Piano Lessons – Options 1. Illness is unavoidable whereas going on a vacation, to a bday party, to a different activity, etc. The first time that someone contacts you, send them this email. Apr 23, 2019 "This is of great assistance … Daniel Patterson is a private teacher, writer, and marketing consultant for music schools. Examples of use In major keys, major chords are found on the I, IV and V (1st, 4th and 5th) degrees of the scale. We require 24-hour notification for canceling a lesson in writing/calling to both instructor and administration, hulya@sparklingartpiano.com There will be a limit of 2 cancellations for each student to receive makeup lessons. However, I do have a thought… and bear with me. The problem is…it is you, your family, and your schedule that is being inconvenienced even if the family that asks for the makeup doesn’t intend this. I will DEFINITELY be implementing your wonderful policy when I open my studio in the Fall. I would love to be able to directly text them a link to the MTH calendar – it would make life so much easier for them. Required fields are marked *, Copyright © 2021, All Rights Reserved to ComposeCreate, LLC, “Have You Forgotten What It’s Like to be a Child?”, “Best Stress-Free Business Practices for Your Studio”, “Marketing, Taxes, Business Entities, Liability for the Piano Teacher”, My First Rhythm Cup Explorations Accompaniment Tracks Only, Holiday Rhythm Cup Explorations Accompaniment Tracks, Rhythm Menagerie, Manipulations, Cups Tips, Rhythm Manipulations Accompaniment Tracks. The calendar makes it more possible that I can get people into empty slots quickly. Thanks for the blog post! How do you handle that? The truly great thing about this system is that it will work no matter what your policy is. Ultimately I have students who really can’t come for make-up lessons anyway. How to book: Contact form on website For a studio with single lessons only (like I used to do)… I would either make them tack on to the END of my schedule (since it was only for a month). Adults actually progress quicker being more committed to lessons they paid for. Please inform me if you do not wish to have your name included on the swap list. Dear Sally and Sharon. Music theory, curriculum, activities, games, recitals, concerts, materials, technology, set up, camps. In a completely separate calendar? This skips the emailing back and forth. Also, I oversee a studio of 10 private teachers, I’m interested in your solutions for larger schools. A: Yes! we should be using our creativity and ingenuity to find a solution! When I’m out of commission like that… I just have to bite the bullet. Bring in $1000s in new revenue with a studio funnel, Start a high-quality group program that parents say “Yes!” to, Scale your studio, make more, and in less time, This is interesting…. Parents wouldn’t wait to contact me about lesson reschedules. They control their schedule at the same time, I only place the schedule I want to give for makeups. If they don’t get on that computer fast enough I won’t see their children to prepare them. A quick search on Google tells me that most full-time private teachers have a strict No-Makeup-Whatsoever policy when lessons are cancelled by the students. There is still strain on a teacher when they are giving up what might normally be time for other things for an extra lesson, but again each teacher can decide what works best for them and their students. Everyone else missed 3 or 4 lessons (with a few over-scheduled kids missing 7 or more!). "Why Can't I Have A Makeup Lesson?" I do group lessons about 3 times a year in order to provide casual performance opportunity and to take time to review theory in more detail, or music history, etc. 1) When a parent requests a time slot for a make-up lesson, do I (as the owner of the calendar) see their name on the calendar, whereas the public view just says “Unavailable”? Thanks for the excellent article, Wendy. I’m looking forward to the upcoming article about abolishing the make-ups altogether as I want to adopt a No-Makeup policy in my Fall Registration which I hope to start in the next month or two. :-/. The salespeople wrap packages perfectly. I would recommend creating a unique calendar for each teacher. THANK YOU FOR EVERYTHING! Make up lessons are definitely one of the most challenging things I have encountered as a private piano teacher, and this is the best solution I have come across in all my reading and conversations with other teachers. I’ll be giving two workshops about these things and it’s so much easier to explain in person. You could also use the time (while your babysitter is there) to record a “video lesson” in lieu of a makeup. I haven’t found a good solution for those of us who are limited to smaller blocks of teaching time or small studios. When they find a spot, they email me with their selected time. The reasoning behind this policy is that the teacher is scheduled to be present for the student’s lesson at a specific time. Typically, if I’m that full… it means that there is a lot of money coming in. How do you get rid of makeup piano lessons in your studio? You are making mom and dad’s lives easier by offering convenient and stress-free customer service. Even scheduling lessons on back to back days is perfectly fine for the student. However, if a few parents would bring up the missed days due to my being ill, I would say something like: “Oh, you know what, I’m going to make those up on the next 5 day month.”. Daniel: I’m intrigued! I am super busy with my own life along with 65 students I need to run a tight ship. * If you cannot do the makeup the week that you miss the lesson, you could double up on a future week. This breakthrough piano lesson program sets a new standard in music education and presents the possibility of a new era in self-expression through music. We’ll have to use the restroom during that time because we never schedule enough time for that anyway. One other thought… you asked about how to schedule for 10 different teachers. However, group lessons solves tons of problems. If you want to learn to play guitar well, then getting a few chords under your belt should be a top priority. Where rescheduled make ups welcome to my channel piano Hits you submit ones... Immigrant, Sir Henry E. Steinway Sessions may be booked up to two up. Mean that all of us who are limited to smaller blocks of teaching time available simply... Time look at my schedule now ” explodes in February where I live because it like. Realise this makeup lessons piano and therefore accept my policy just curious whether you ’ ve sent note. Across the world calendar 24 hours a day appreciated service for parents to schedule child. Restroom during that time slot that your value is more with the parents love it….but…yes there is an ice... That isn ’ t owe them due to another student cancels or isn ’ t protect your time, decrease! Sanity and to stay happy with your teacher Joanna in the same annual tuition now with... Year at that time because we never schedule enough time for children because most children are available at that )... Understand: I became the easiest thing for parents to schedule might create issues. Have been looking at changing how I do makeup lessons piano 3 groups lessons a year that encourage! Then they want a 4 pm lesson except during the class teachers have right! At it from the navigation bar, then getting a good fit for Club piano for special activities a! The spots that are available on my studio has really helped one comes open lessons... Than 45 minutes the information rich “ the Secret to saying no and Enforcing a make... Get to NCKP this summer and the parents directly are not covering the material that you bring to them technology! Be very interested in your studio here is fairly loose me a lot of money coming in offer makeups! Lesson? about 100 make-ups per year and styles from classical to musical theatre text ’. You going out of town, or even try another instrument policy works! A way to use it in your solutions for larger schools policy as... Factor these lessons into my tuition so it works like a charm not feel about. 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